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Next day delivery for orders before 4pm & FREE Delivery for Orders Above $100!

FAQ

Do you have a physical store / showroom?

Wines N Spirits is set up with the objective of providing quality products at affordable prices which can only be achieved by minimizing overhead operations, and hence we do not have a showroom of any sort.

 

Can I chose to self-collect my order?

 

Yes, you will be able to choose self collection option on check out page. Self collection timing will be as follows: Monday to Friday, 10am to 5.30pm. 

 

What are the order / delivery process?

  1. Complete your order, choose your delivery date & time and checkout
  2. Orders will be dispatched accordingly

How much do you charge for delivery?

We provide free delivery for purchases above $100.00. 

For orders below $100.00, a $10 delivery charge is applicable.

What are the delivery options?

Next day delivery for orders made before 4:00pm and only within Singapore

Delivery Timings:

  • 2:00pm - 9:00pm 

Do I need to personally be around during delivery to received my orders?

We understand that it may not always be possible to deliver the goods into the hands of buyers especially if there is someone home where you entrust to receive on your behalf. Do inform us of your preference and we will try our best to accommodate to it. 

Can I receive the goods on behalf of a third party?

We strongly advise you inform us should an unfamiliar third party or client (if you provide a freight forwarding service overseas) ask you to receive goods on their behalf and then have it ship out to them. 

We have encounter of credit card frauds where a stolen credit card was use to make purchases online, we completed the delivery as requested only to realise later that the transaction was fraudulent which caused both the recipient and us a great deal of pain and hassle. 

We thank you wholeheartedly for aiding us in our battles against credit card frauds. 

Why am I required to sign off with my full name and IC no when I received my delivery?

In order to avoid disputes over non-receipts of goods, we want to be able to proof that we have indeed delivered the products to a legitimate person whom both you and I can recognize and acknowledge. Our drivers may also request to view your ID or driving license to ensure the particulars you have provided us with matches. 

This is purely to safeguard the best interest of you, the buyer and us, the merchant. We seek your kind understanding and hope you will not be offended by our request. 

What are the payment options available?

Due to COVID-19 and social distancing, we are no longer accepting cash on delivery.

  • Cash on Collection 
  • Cash on Delivery
  • Credit / Debit card payment online (VISA and Mastercard only)

Are your products duty paid?

Yes, all our products are duty paid. Hence, 1L products are not available in our store as those are exclusively packed for sale in duty free stores.

How are your prices so competitive?

We are the appointed local wholesaler for several major brand owners, allowing us to share greater and better deals with you. At Wines N Spirits, we believe that great things should be shared! 

Is there a minimum age limit to purchase from your store?

As it is a legal requirement in Singapore to be 18 years old and above to purchase alcohol, the same regulation applies when shopping at our store. 

We reserve the rights to request for and check your photo ID upon the self-collection or receipt of your delivery. 

 

I am a tourist, do you offer tax refund service?

Wines N Spirits is registered with Global Tax Free. Tourists get to enjoy tax refunds while shopping at winesnspirits.sg

Please follow all of the following steps below to be eligible for a tax refund on your purchase:

  1. Ensure that you are a tourist on visit pass. Foreigners on work permits or student passes are not eligible for tax refunds.
  2. Make your purchase at our office personally.
  3. Tax refunds are not applicable for online transactions.
  4. Present your physical passport at point of purchase.
  5. Photocopied or digital images of passports are not accepted.

What is your exchange or refund policy?

At Wines N Spirits, we take great pride in our reputation for excellent product quality and value. We strongly advise that you check your purchase before signing the receipt to avoid any form of unnecessary disputes.

No refunds are allowed unless the item you ordered is out of stock. 

In the event in which payment has been made by credit card and you wish to cancel your order before delivery, a 2.9% service fee of your order will be charged. The refund will be done through cheque 7 days after cancellation.  

Wines N Spirits reserve the right to reject or refuse any return or exchange of goods with the absence of a proof of purchase in the form of a receipt.

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